CarParakh – Privacy Policy

1. Who we are

CARPARAKH ("CarParakh", "we", "us") is a partnership firm registered in India (GSTIN 07AAXFC0643C1ZK), with its principal place of business at Floor 1, Flat-149, Sanskriti Apartment, Sector-19b, Opposite OPG World School, Ambar Hai Extension, New Delhi, Southwest Delhi, Delhi-110075. We provide independent car inspection services, including New Car Pre-Delivery Inspection (PDI) and Used Car Inspection, through carparakh.com, WhatsApp and our inspectors.

This policy explains what personal data we collect, why we collect it, who we share it with, and the choices and rights you have. By booking or using our services, you agree to this policy.

2. What we collect

Information you give us

• •Contact details: name, mobile number, email address.
• •Booking details: car make, model, variant, inspection location (dealership or seller address), preferred date and time.
• •Messages you send us on WhatsApp, phone, email or website forms.

Information we collect during the inspection

• •Vehicle details: chassis number (VIN), engine number, registration number, odometer reading, manufacturing date.
• •Inspection records: photos and videos of the vehicle, OBD-II diagnostic readings, and the inspector's findings.

Payment information

• •Payments are processed by Razorpay. We receive the payment status, amount and transaction reference. We do not see or store your card, UPI PIN or bank login details.

Technical information

• •Basic device and usage data when you visit our website, such as browser type and pages visited, through cookies or analytics tools.

3. How we use your information

We use your information only to:

• •Book, schedule and carry out your inspection, and send your inspector to the right place.
• •Prepare and send your inspection and diagnostic reports.
• •Contact you about your booking by call, SMS, WhatsApp or email, including reminders and updates.
• •Process payments, issue invoices and meet GST and other legal obligations.
• •Respond to your questions, complaints and refund requests.
• •Improve our inspection checklists and service quality, using records with personal details removed where possible.

We send promotional messages only if you have agreed to receive them, and you can opt out at any time by replying STOP on WhatsApp or writing to us.

4. Who we share it with

We do not sell your personal data. We share it only with:

• •Our inspectors, who need your name, phone number, location and car details to carry out the inspection.
• •Service providers who help us run CarParakh, under their own security and privacy terms: Razorpay (payments), Meta/WhatsApp and AiSensy (customer messaging), and Google Cloud and MongoDB Atlas (hosting and data storage).
• •Government or legal authorities, when required by law, court order or to protect our legal rights.

Your inspection report is shared only with you. We share it with the dealer or seller only if you ask us to.

5. How long we keep it

• •Booking, inspection records and reports: up to 3 years from the inspection date, so you can request a copy and we can handle any dispute.
• •Invoices and payment records: as long as tax laws require (generally up to 8 years).
• •Chat messages: as long as needed to support your booking, and no longer than 12 months after your last interaction, unless needed for a dispute.

After this, we delete or anonymise the data.

6. How we protect it

We store data with reputable cloud providers, limit access to staff and inspectors who need it for your booking, and use access controls and encrypted connections (HTTPS). No system is completely secure, but if a breach affects your data, we will inform you and the authorities as required by law.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023, you can:

• •Ask what personal data we hold about you and how we use it.
• •Ask us to correct or update inaccurate data.
• •Ask us to delete your data, unless we must keep it by law (for example, tax records).
• •Withdraw your consent to marketing messages at any time.
• •Nominate someone to exercise these rights on your behalf.
• •Raise a complaint with us, and if unresolved, with the Data Protection Board of India.

To use any of these rights, write to us at the contact below. We will respond within 30 days.

8. Children

Our services are meant for adults. We do not knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

10. Contact and grievance officer