verified_userLEGAL & COMPLIANCE FRAMEWORK

Terms & Conditions of Service

Clear, transparent, and binding terms governing independent vehicle inspection audits, pre-delivery inspection (PDI) protocols, digital diagnostics, and customer advisory by CarParakh.

history_eduLast updated: October 11, 2026

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gavelJurisdiction: New Delhi, India

sync_altCancellation & Refund Policy

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Important PDI Advisory for Buyers

Pre-Delivery Inspection (PDI) must be conducted PRIOR to RTO vehicle registration, chassis invoicing, and full disbursement of funds. Dealerships cannot legally compel registration prior to client chassis physical inspection under Indian Consumer Protection regulations.

Definitions & Interpretation

In this Agreement, unless the context otherwise requires, the capitalized terms defined herein shall have the following meanings across all operational communications, mobile applications, engineering briefs, and diagnostic sheets:

"CarParakh" / "The Agency"

Refers to CarParakh, its field mechanical engineers, certified diagnostic technicians, and corporate affiliates.

"Client" / "Vehicle Purchaser"

Any legal adult, corporation, or entity booking a diagnostic inspection service who holds an active allocation, booking docket, or used vehicle interest.

"Pre-Delivery Inspection (PDI)"

The systematic forensic technical assessment of an allocated brand-new vehicle at an authorized OEM dealership prior to government registration.

"OBD-II Diagnostic Telematics"

Electronic interrogations conducted via calibrated scan instruments reading DTCs (Diagnostic Trouble Codes) without altering manufacturer ECU firmware.

What Our Inspection Covers

CarParakh carries out a detailed visual and functional inspection of the vehicle. The exact checkpoints depend on the package you choose and the type of vehicle, and are listed in your inspection report.

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Exterior, Body & Tyres:

A panel-by-panel check of the body, glass, lights, wheels and tyres for dents, scratches, signs of repainting or repair, rust and other damage, recorded with photos.

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Interior, Electrical & Engine:

Checks of electrical features, safety systems, interior condition, the engine bay, fluids, air conditioning and, where possible, a short test drive.

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Chassis & Vehicle Details:

Verification of the chassis number and basic vehicle details against your booking and the documents shared with us.

Dealership Access & Booking Protocols

Dealership premises are private commercial property controlled by authorized OEM franchised dealers. To ensure an orderly and unhindered inspection experience, the Client agrees to the following procedural covenants:

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Dealer Notification: The Client must formally notify their dealership Relationship Manager (RM) or General Sales Manager of the third-party PDI appointment date at least 24 hours in advance.

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Vehicle Readiness: The allocated chassis must be washed, dried, placed in an adequately lit designated staging area, and have key fobs ready with adequate battery voltage.

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Physical Presence: Client presence is welcomed but not strictly mandated. If the Client cannot attend in person, our engineer acts under written remote authorization submitted through our booking interface.

warningDealer Resistance or Access Refusals

If an OEM dealership deliberately denies physical premises entry to our certified field technician despite valid Client authorization, our engineer will immediately record an on-site video affidavit and notify our central coordination unit. CarParakh will hold dispatch standby for up to 45 minutes while the Client escalates with dealership leadership.

Deliverables & Decision Autonomy

The core deliverable of our service is the CarParakh Digital Technical Audit Report, which includes:

speedForensic Metrology

Microscopic digital paint thickness mapping across all vehicle exterior panels.

photo_libraryPhotographic Docket

Timestamped high-resolution photos highlighting any scratches, dings, or factory flaws.

assignment_turned_inAcceptance Advisory

Standardized severity grading: Minor Touch-up, Dealer Remediation, or Rejection Recommended.

Client Prerogative: CarParakh provides technical factual findings and diagnostic observations. The final determination to accept vehicle allocation, insist on dealership part rectifications, or formally refuse delivery remains solely with the Client. CarParakh does not execute vehicle purchase agreements or legal cancellations on behalf of the customer.

Independence, Zero Dealer Commission & Integrity Guarantee

CarParakh operates as an uncompromised, fiduciary inspection body. We guarantee that:

shieldNo Dealer Commissions: We accept zero financial incentives, kickbacks, referral commissions, or affiliate stipends from car dealerships, OEMs, or pre-owned automotive marketplaces.
shieldBodycam Auditing: Inspection engineers undergo randomized bodycam recordings and GPS geofence checks to eliminate offline negotiations or influence from sales executives.
shieldDirect Customer Delivery: The diagnostic dossier is transmitted directly to the Client's encrypted portal or verified WhatsApp number before dealership representatives see conclusions.

Non-Destructive Testing Scope & Technical Boundaries

All automotive testing conducted by CarParakh technicians is strictly non-invasive and non-destructive. To safeguard OEM warranty protections:

check_circleWhat We Do Perform:

• Electronic OBD-II diagnostic readouts
• Optical & ultrasonic surface measurements
• Sub-frame & chassis visual alignment audits
• Brake disc rotor wear & fluid moisture testing
• Interior trim fitment & switchgear electrical checks

cancelWhat Is Strictly Excluded:

• Mechanical teardowns or component disassembly
• Internal transmission pressure benchmarking
• Highway high-speed dynamometer analysis
• Modifying factory firmware or writing ECU parameters
• Unsealing factory sealed battery cells in EVs

Limitation of Liability & Warranty Boundaries

While CarParakh utilizes industry-certified metrology equipment and certified automotive engineers, automobile manufacturing encompasses thousands of micro-components that may fail unpredictably post-delivery:

1. Latent Engineering Flaws: CarParakh shall not be held liable for internal foundry flaws, microscopic metallurgical fatigue, software glitches released in subsequent OTA updates, or latent factory defects invisible without laboratory component dismantling.

2. Post-Inspection Alterations: Our report guarantees vehicle condition strictly at the exact timestamp and GPS location of inspection. We accept zero liability for damages, panel swaps, odometer rollbacks, or battery draining occurring between inspection completion and dealership handover.

3. Maximum Liability Cap: Under all circumstances and legal theories (contractual, tortious, negligence, or statutory), the aggregate liability of CarParakh to the Client shall be capped at the exact inspection fee paid by the Client for the specific service order.

Cancellation, Rescheduling & Refund Policy

Your booking is paid in two parts: a ₹299 advance when you book, and the balance after an inspector is assigned. The rules below apply to every booking. Refunds are made to your original payment method within 5–7 working days. If you have any concern about a refund, please contact us first; we can usually resolve it faster than a chargeback through your bank.

Scenario	Timeline Window	Refund / Adjustment Policy
Cancellation or reschedule by you	12 hours or more before your slot	Full refund of all amounts paid, or a free reschedule
Late cancellation by you	Less than 12 hours before your slot	Balance refunded in full; ₹299 advance not refunded
Inspector reached, issue at your end (car not available or not ready, dealer refused access, or you were not reachable)	On the inspector's arrival	₹299 advance not refunded (visit charge); balance refunded in full. A new visit needs a fresh booking at the full pric
Cancelled by CarParakh	Any time	Full refund or a free reschedule, your choice

Customer Obligations & Approvals

By engaging CarParakh services, the Customer represents and warrants that:

verified_userThey are the verified booking holder, legal buyer, or an authorized representative acting on behalf of the vehicle purchaser.
verified_userThey have obtained necessary clearance from the franchised dealership allowing an independent professional engineer to carry out external and electronic diagnostic procedures.
verified_userThey will not harass, coerce, or demand technician tampering with verified diagnostic findings to favor or disadvantage any party.

Intellectual Property & Report Confidentiality

All proprietary diagnostic checklists, calculation models, report structures, graphical paint thickness displays, and software code generated by CarParakh remain the exclusive intellectual property of CarParakh.

The Client is granted a personal, revocable, non-exclusive license to use the inspection report for personal vehicle verification and presentation to their franchised dealership or insurance underwriter. Commercial reproduction, redistribution, or publishing without CarParakh express written consent is strictly prohibited under Indian Copyright Laws.

Dispute Resolution & Governing Law

These Terms and Conditions shall be governed by, construed, and interpreted in accordance with the laws of the Republic of India.

Arbitration: Any dispute, difference, or claim arising out of or relating to this agreement shall be referred to a sole arbitrator appointed by mutual consent in accordance with the Arbitration and Conciliation Act, 1996.

Exclusive Jurisdiction: The courts and tribunals situated in New Delhi, India shall have exclusive territorial jurisdiction over any and all legal proceedings.

Legal Desk & Escalation Contact

For legal notices, compliance queries, dealership liaison, or certified report authentication requests, please address formal correspondence to:

CarParakh Legal & Compliance Cell

CARPARAKH (Partnership Firm)

Registered office: Sector-19B, Dwarka, New Delhi 110075, India

Correspondence address: Rehmat House, 46IP, 2nd Floor, Sector-42, Gurgaon, Haryana 122002

maillegal@carparakh.com

scheduleMon - Sun: 7:00 AM - 9:00 PM IST

PDI ASSURANCE & PROTECTION

Need clarification on our terms or dealership inspection rights before booking?

Our Senior Inspection Desk in Delhi-NCR is available to assist with dealer permissions and booking scheduling.

call+91 92119 99059 calendar_add_onBook Dealership PDI Now